City of HelsinkiFrom reactive to proactive digital service
Helsinki aims to become the most functional and attractive city in the world. Digital technologies will make it proactively responsive to its residents’ needs, able to predict and prevent crises, and to adapt to rapidly changing situations. This will be based around a new company – DigiHelsinki Oy – which will centralize all infrastructure and basic IT services, with Fujitsu as its main partner.
Challenges
The city had many legacy systems with siloed IT solutions, processes and data.
These fragmented platforms and infrastructure need to be transformed with a robust, unified and secure technology base to better serve and inspire both residents and employees.
Solutions
Fujitsu was chosen as a key strategic partner to develop and reform Helsinki’s ICT infrastructure and basic IT services including:
- Telecommunications network monitoring and management
- Cybersecurity and data center services
- Customer support services
- ICT user support services
Outcomes
- City-based infrastructure is being digitally centralized, and IT services for residents and employees are being expanded
- Operational support services are having a positive impact from Month One
- The city is launching the new DigiHelsinki company early in 2023, with Fujitsu as its main partner
- The city is now aiming to be carbonneutral by 2030, five years earlier than planned
“We want to transform from a reactive to a proactive city that is serving citizens on their own terms. We want to flip the service model around, so that rather than asking residents to come to the city, the city comes to the people.”
Mikko Rusama, Chief Digital Officer at the City of Helsinki
