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November 2, 2026

Fujitsu, Home Appliance Supply Chain Council, Distribution Economics Institute of Japan, and SoftBank Robotics launch pilot project to standardize packaging damage assessment and reduce product returns using AI

The Home Appliance Supply Chain Council, the Distribution Economics Institute of Japan, Fujitsu Limited, and SoftBank Robotics Corp. today announced the commencement of a joint pilot project on November 2, 2026. This initiative aims to clarify and standardize criteria for determining packaging damage across the home appliance industry and utilize AI to assess such damage, thereby reducing unnecessary product returns during delivery.

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