Goodstart Early Learning LtdEnhancing Safety with ServiceNow
As part of its commitment to creating a safer environment for children and staff, Goodstart embarked on a major digital transformation, starting with ServiceNow’s Health & Safety Incident Management solution.
Challenges
To address the ability to maintain compliance with Occupational Health & Safety (OHS) and Early Childhood Education and Care (ECEC) regulations, Goodstart needed a platform that fosters a proactive safety culture.
Solutions
ServiceNow® Health & Safety Incident Management provides a comprehensive solution for managing health and safety incidents, injuries, and observations across Goodstart’s extensive network of 600+ facilities.
Outcomes
- 300% increase in incident reporting in month one — reflecting a stronger safety culture
- Faster Response: Automated workflows reduced response times, ensuring swift allocation of resources
- Proactive Risk Management: Data-driven insights helped identify hazards early and mitigate risks effectively
“With Fujitsu and ServiceNow, we’ve transformed our incident management process. We’ve also built a stronger safety culture that protects our children and staff.”
Todd Dawson, State Manager, Goodstart Early Learning
300%
increase in incident reporting
in month one — reflecting a
stronger safety culture
600+
Facilities enabled
- Industry:Educational Services
- Location:Australia
- Customer's website
About the customer
Goodstart Early Learning is Australia’s largest not-for-profit childcare provider, operating over 600 early learning centres nationwide. Goodstart Early Learning was founded on a vision of giving children the best possible start in life through access to quality early learning. Being a not-for-profit means Goodstart is wholly focused on delivering high quality early learning for children and works to ensure all children can access affordable high-quality early learning.
Goodstart Early Learning, Australia’s largest not for profit provider, embarked on a mission to revolutionise its approach to health and safety incident management. With over 600 early learning centres nationwide, Goodstart needed to update its processes to make them more efficient as part of improvements to its child safety culture. Occupational Health & Safety (OHS) and Early Childhood Education and Care (ECEC) regulations. To address these issues, Goodstart needed a platform that not only streamlined incident management but also fostered a proactive safety culture.
