Revolutionizing industrial automation A triumph in digital transformation

The Industrial Automation Manufacturer is a leading provider of industrial automation and IT solutions. Headquartered in the United States, the company operates in over 100 countries and employs approximately 27,000 people. With a strong focus on innovation and customer satisfaction, they have been at the forefront of digital transformation in the manufacturing sector.

The Industrial Automation Manufacturer was undergoing a significant digital transformation and needed a technology partner to support their ambitious growth and transformation aspirations. Their existing enterprise operating model was not sufficient to meet these goals. They required a partner to provide Application Managed Services (AMS) for both SAP and non-SAP applications in their portfolio, with a focus on modern, agile, automated, and flexible services. Additionally, they needed to optimize infrastructure resource utilization and cost, ensure system reliability, and improve the performance and availability of critical applications. They were facing a daunting task of transforming their digital infrastructure while maintaining operational efficiency.

Fujitsu was selected as the technology partner to deliver Intelligent Application Managed Services (iAMS), demonstrating a commitment to continuous improvement through process automation, leading to enhanced services and cost reduction. Fujitsu agreed to collect detailed performance data, provide analysis for capacity planning, and partner with the Industrial Automation Manufacturer to ensure monitoring systems could detect and diagnose faults or failures proactively. The solution included offering application-level monitoring capabilities to track the performance and availability of critical applications, adhering to the customer’s existing backup policy and procedures, and helping define the backup & storage strategy.