Schneider ElectricDelivering 90%
ticket accuracy
Schneider Electric accelerated its digital and sustainability journey with Fujitsu to deliver the world’s then largest ServiceNow ITOM deployment. Coupled with a single glass view of IT, they achieved 90% ticket accuracy, with a 50% reduction in incident resolution time within the first year.
Challenges
Schneider Electric needed global visibility into 4,000+ applications spread across 320+ data centers on over 10,000 servers to reduce outages and risk.
Solutions
Amplify the accuracy of the CMDB (Configuration Management Database) by improving discovery for over 800 sites and further completing over 100 service maps that represented the
majority of critical applications.
Outcomes
- 90% ticket accuracy
- 50% reduction in resolution time within the first year
- Truly consolidated view of all infrastructure and services in over 100 countries
"Fujitsu was the natural choice because they demonstrated the hunger to be a part of our ServiceNow journey and help us define and gather a single pane of glass view for our IT landscape."
Panindhar Debur, IT Director, Schneider Electric
