Australia Post
Driving digital inclusion in First Nations Communities
Increasing economic opportunities and independence of First Nations people through greater involvement in the innovation economy.
Challenges
Aboriginal and Torres Strait Islander Communities, such as that in Cherbourg, have continued to demonstrate unmatched strength and resilience, and it’s time this value is recognised by corporate Australia. Fujitsu, together with the Cherbourg Aboriginal Shire Council and Community, hopes to grow and increase awareness of the value that First Nations communities have in the talent market.
Solutions
Fujitsu, together with the Cherbourg Aboriginal Shire Council and Community, Queensland Department of Innovation, Tourism and Sport, and TAFE Queensland,” opened the First Nations-led Cherbourg Digital Service Centre” to support the digital transformation of the Community. Australia Post now uses 8 service centre workers to support its workforce, creating meaningful social impact and driving digital inclusion.
Outcomes
- Service Centre staff gain on-the-job training and work towards obtaining obtaining a Certificate III in Business from TAFE Queensland
- Fujitsu customers like Australia Post get the opportunity to contribute by opting to have their support calls attended by staff from the Cherbourg Service Centre
- The Cherbourg Community sees a route to sustainable employment
"This partnership is a tremendous acknowledgment of our commitment to training excellence and is a great example of how we work closely with industry to develop training that enables people to change their lives and build lifelong careers."
Mary Campbell, Chief Executive Officer, TAFE Queensland
- Location:Australia
About the customer
Located on Wakka Wakka Country in Cherbourg, an Aboriginal community town 260km north-west of Brisbane, the Service Centre is part of a three-year pilot program designed to boost the economic development of Queensland First Nations communities through digital skills training and employment opportunities.
