Maximise ServiceNow Value
Maximize the value of your investment by fully leveraging ServiceNow
Are you maximizing the value of your ServiceNow investment?
Over 60% of customer's purchased ServiceNow capability remains undeployed 6 months after purchase - accelerate your adoption today!
Fujitsu’s Customer Advisory and Support Excellence (CASE) is an advisory-led, value-driven subscription service designed to help organizations maximize the return on their ServiceNow investment. By combining strategic guidance with hands-on support, CASE accelerates platform adoption, enhances operational efficiency, and ensures continuous value realization. Through structured processes—including goal alignment, baseline measurement, and continuous improvement—clients gain real-time insights into ROI via the CASE Value Dashboard. This approach not only optimizes platform health and governance but also aligns ServiceNow capabilities with evolving business objectives, enabling organizations to unlock the full potential of their digital transformation journey.
Establishing a transformative partnership with the Australian Energy Market Operator
A strong partnership between Fujitsu and the Australian Energy Market Operator (AEMO) is streamlining the organization's processes, enhancing decision-making, and ensuring regulatory compliance to build a secure and sustainable energy future in Australia.
Our vision : Accelerate Digital Transformation and increase ROI
Our approach to the solutions
Aligning Investment to Strategy, Delivering Real Results
We help you identify the most valuable features and strategic investments to align with your business objectives—and support you in executing a practical, results-driven plan. Drawing on deep in-house experience and proven practices, we work closely with you to establish and sustain an effective investment management system that maximizes ROI and enhances productivity.
Stronger Foundations. Increased Adoption. Greater Value.
By assessing the current state of your ServiceNow instances—including license adoption—we help identify and address inefficiencies to reduce costs, while enabling smarter purchase planning aligned to your organisational strategy.
Through ongoing reviews and instance health checks, we ensure your environments remain optimized, stable and secure - allowing you to adopt new capability with pace.
Continuous Improvement & Value Realisation
Fujitsu combines deep ServiceNow expertise with cutting-edge technology to deliver tailored improvement initiatives that align with your business goals. We ensure seamless transitions to the latest platform versions through proactive upgrades and daily operational support. By embedding performance and value-driven KPIs and designing fit-for-purpose operations, we help you unlock the full value of your ServiceNow investment from every angle.
Customer stories
Our solutions
Holmesglen -Fujitsu Customer Advisory and Support Excellence for ServiceNow
Flinders University -Fujitsu Customer Advisory and Support Excellence for ServiceNow
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