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Fujitsu 遠程專家服務平台解決方案

Fujitsu Digital Twins 遠程專家服務平台解決方案，是協助遠端解析生産製程中的突發異常狀況，提供即時遠程專家支援。

同時，可透過虛擬實境(AR)與混和實境(MR)進行設備維運及員工培訓。協助企業在後疫情時代，實現與工廠現場與管理層面的全面優化。

導入Fujitsu遠程專家服務平台解決方案的優點

遠程專家服務可應用在各領域場合，如設備售後服務、維修巡檢、廠區規劃等。

根據實際導入後的回饋，巡檢效率可提升30%，客服中心接單數量提升28%，降低人員訓練成本的17%，與降低因人員流動的損失效益12%。

遠程專家支援

即時遠端支援，解析生産過程，使遠程專家能獲取適當、充足資訊，提供即刻協助。

遠程專家維運

創建車間或業務的混和實境(MR)銷售素材，與運用數位孿生技術(Digital Twins)，實現員工或客戸虛擬實地培訓或工廠參觀。

遠程專家訓練

運用混和實境(MR)技術培訓員工。

客戶成功案例

Metallus Inc.

Fujitsu helped Metallus to migrate to SAP S/4HANA RISE, introduce structured data management through SAP PLM, and apply Design Thinking to reimagine core business processes for greater agility and efficiency.

Manufacturer launches an AI-powered video analysis

Toyota L&F, a division of Toyota Industries Corporation, partnered with Fujitsu to launch Japan’s first AI-powered forklift safety evaluation service. This innovative solution helps tackle labor shortages and reduce accident risks across logistics sites nationwide.

Teijin Limited

Teijin has adopted Fujitsu’s ‘Career Development’ service—offered through Fujitsu Uvance Work Life Shift—which supports the development of talent essential for driving digital transformation. Fujitsu provides tailored consultations and practical training to help Teijin realize its long-term vision of becoming a company that supports the society of the future.

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Fujitsu 遠程專家服務平台解決方案

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