Revolutionizing industrial automationA triumph in digital transformation
In the fast-paced world of industrial automation, staying ahead of the curve is crucial. The Industrial Automation Manufacturer’s partnership with Fujitsu led to a remarkable transformation of their digital infrastructure, yielding impressive results.
Challenges
The Industrial Automation Manufacturer needed a technology partner to support their digital transformation, requiring modern, agile, and automated Application Managed Services (AMS) for SAP and non-SAP applications.
Solutions
Fujitsu provided Intelligent Application Managed Services (iAMS), focusing on continuous improvement through process automation, performance data analysis, proactive fault detection, and application-level monitoring.
Outcomes
- Reduction of around 7,000 system generated tickets
- No P1/P2 incidents required leadership intervention
- 21 System/Service Improvement Plans (SIPs) submitted
"Our client slashed downtime, streamlined operations, ensured system reliability, and focused on delivering customer value."
Mohit Agrawal, Senior Director, Sustainable Manufacturing Fujitsu America, Inc.
7,000
system-generated tickets reduced
- Industry:Manufacturing
- Location:USA
- People:27,000
About the customer
The Industrial Automation Manufacturer is a leading provider of industrial automation and IT solutions. Headquartered in the United States, the company operates in over 100 countries and employs approximately 27,000 people. With a strong focus on innovation and customer satisfaction, they have been at the forefront of digital transformation in the manufacturing sector.
