Retail

The retail industry faces challenges such as changing consumer needs and labor shortages. To address this issue, companies are required to take measures utilizing leveraging digital technologies and tackling the SDGs. Fujitsu is digitizing the supply chain, improving the consumer buying experience, and making retailers more efficient.

Capabilities

Digitization of the supply chain

We aim to maximize customer value by supporting the creation of end-to-end supply chains using digital technologies. We will achieve sustainable growth by improving efficiency, reducing CO2 emissions, and conserving water resources.

Digital commerce

Improve customer experience and business efficiency with integrated omnichannel e-commerce solutions and frictionless cashless payments.

Business innovation for trading companies and wholesalers

We provide total support for increasing efficiency and creating added value in ordering and inventory management, and help our clients respond to changes in their industries.

Business transformation in the retail industry

We provide a customer experience that meets consumer needs, leveraging digital transformation (DX) and use of data to create new shopping experiences, such as business efficiency and personalization.

Insights

What is the impact of digital transformation in the retail industry?

How will technology transform the retail industry? The retail industry is attracting attention as an industry where digitalization can significantly change the user experience. Fujitsu identifies 5 trends that will impact retail business in 2030 and suggests how they can contribute to the future of retail.

Know more about the impact of digital transformation in the retail industry

Woman smiling in a grocery store looking at her phone

Luxury brands are becoming data driven to enhance in-store consumer experiences

Are you demanding enough from your self-checkouts?

Person using self check out in a grocery store

How to deliver great customer journeys in retail

Woman trying out several pairs of shoes while sitting on a couch and browsing her computer

Key focus areas achieving a sustainable world

A woman selecting vegetables in a shop and looking at a mobile phone

Customer stories

The Home Depot - Job management system for home renovations

The Home Depot extended its existing FUJITSU GLOVIA® OM platform to support its new design center concept. The result is less painful, faster installations via an intuitive portal that provides visibility of all moving parts.

Read The Home Depot story

Whitbread Group - Creating a Springboard™ to Azure Cloud

Whitbread engaged Fujitsu to manage its cloud migration, using Fujitsu Springboard™ for Azure as part of the Fujitsu Cloud Management Service (FCMS). This ensured a seamless transition that will foster innovation, improve sustainability, enhance operational visibility and lower costs.

Three chefs in a kitchen smiling and cooking

Tabcorp - Racing forward with new Data Analytics and Digital Marketing Technology

Tabcorp engaged Fujitsu Data & AI to work with them on an approach that would see Tabcorp adopt advanced analytics, adapt its business models, and establish specialist data science teams that would allow them to outpace the competition.

A person checking their phone and computer for sports statistics

ESA - Evaluating SAP systems

To ensure that its SAP systems maintained optimal performance even during seasonal load peaks, the ESA purchasing organization had its entire SAP landscape evaluated over a period of several months using the SAP SystemInspection Service from Fujitsu—with outstanding results.