Shape your world and achieve together
A história do Portugal Global Delivery Center
Desde 2005 que a Fujitsu aposta em Portugal para localizar um dos seus Centros de Competências Globais de suporte às Tecnologias da Informação, empregando mais de 1500 colaboradores de 71 nacionalidades. A partir dos escritórios em Lisboa, Braga e Remotamente (a partir de todo o país), os colaboradores prestam suporte especializado a mais de 750.000 utilizadores em mais de 70 clientes, distribuídos por 150 países. A Fujitsu tem como focos o suporte à Transformação Digital nas áreas de Gestão Remota de Serviços (Workplace Services, Service Operations, Gestão de Redes, Cibersegurança e Customer Care), Data Science, Automation, Desenvolvimento Aplicacional (SAP, ServiceNow e AWS), Gestão de Projectos, Marketing, Comunicação Corporativa, Pré e Pós Vendas.
Service Lines
Applications
Services:
- Network Operations Center Services
- Security Operations Center Services
- Information Monitoring
- Reporting
- Specialist Service Delivery/Strategic Support Services
- Consulting: Strategy and Roadmap/Integration and Consolidation
- Implementations and Global Rollouts
- Data Driven Decisions: Methods used to improve service delivery to customers
Amongst the Industries:
- Automotive
- Consumer and Retail
- Manufacturing and others
Methods and languages:
- Supporting languages: Portuguese, English, German, Spanish; French
- Agile and Lean: Methodologies applied to increase productivity and customer satisfaction
- Innovation: Constant investment in trainings related to new technologies as SAP Cloud, SAP Fiori, Azure, Automations, S/4Hana Migrations and ServiceNow
Hybrid IT
Services:
- Flexible Working
- Workforce Effectiveness
- Technical Maintenance Services
- Data Services:
Consulting
Advanced Analytics
Business Insights Analytics
End user Analytics
Data Management
- Process Digitalization:
Intelligent Automations: Consulting, Implementation and Specific Platform
- Co-creation rapid prototyping
- Digital solutions innovation and incubation
- Program & Project Services:
Portfolio Management: Delivering Portfolio Management of existing customer including all growth, new scope and pipeline
Portfolio, Program & Project Support (PMO) providing support to governance and a range of defined and agreed services which proactively support successful Program and Project delivery
Program management: Deliver a service of managing set of interrelated projects to gain single or multiple main goal(s)/benefits
Project Management: provide the management of end-to-end Project(s) within the Program or stand-alone projects (that can be internal or external)
T&T: Providing the end-to-end Transition of services from incumbent to Fujitsu or from one Fujitsu location to another. Includes transition of services as they are (“as is”) and also transformation after transition or in parallel to transition.
Service Operations
Services:
Generalist and Specialist Service Delivery (Service Desk)
Service Management in all ITIL functions covering: Incident, Major Incident, Problem, Change, Availability, Capacity, Demand, Knowledge, Release, SACM, Service Reporting, Service Request, License (Reporting) Management
Remote Desktop Support
Global Shared Services/Enabling Functions
Services:
- End User Services
- Information Security
- Business Process Services:
Customer Management, Business Support and Specialized Services
Internal Business Support Services include:
- Marketing & Communication: Market Intelligence; Marketing Analytics; Content Management; Communications; Design & Creatives
- Sales & Partner Management: Channel Sales Management; Pre-Sales Support; Sales Operations; Inside Sales
External Customer Support Services include:
- Customer Care Support; Marketing CX; Specialized Services on Quality
Portugal GDC Braga
Pólo de Negócios de Braga
Avenida D. João II, Nº 404, 2ºPiso Loja 22, Lamaçães
4715-275 Braga, Portugal | Tel: 21 724 4444
Portugal GDC Lisbon
Edifício Colombo - Torre Oriente
Av. Colégio Militar Nº37F, 7º Piso
1500-180 Lisboa, Portugal | Tel: 21 724 4444