North American insurance
company
Optimizing ServiceNow for cost savings
A North American insurance company needed a comprehensive assessment to optimize their ServiceNow subscriptions and hoped they could make substantial savings. They sought improvements in visibility and cost management, avoiding unnecessary licences.
Challenges
The customer struggled to manage ServiceNow subscriptions, lacking visibility into usage versus costs. This led to inefficiencies and excessive spending, needing optimization.
Solutions
Fujitsu addressed the issues with a structured approach, starting with discovery. Fujitsu reviewed subscriptions, identified gaps, optimized usage, and set up governance for future license management.
Outcomes
-
Proposed to reclaim 229 ITSM, 600 ITOM, and 15 SPM licenses, saving costs.
- Expected reduction of licensing costs through optimization.
- Improved operational efficiency and resource management.
“Our recommendations provided the customer with the insights to make better decisions on their platform investment with respect to licenses. It allowed the customer to quantify unused licenses and possibly shift that cost to other areas of business value. In this case, it did lead to significant cost savings which ultimately offset the cost of the assessment. It was a great return on their investment.”
Tricia Gilbert, Head of Fujitsu ServiceNow Practice
600
Unused ITOM licenses can be reclaimed
229
Unused ITSM licenses can be reclaimed
- Industry: Finance
- Location: North America
About the customer
This North American company is part of one of the largest insurance groups in the world. Their strategy focuses on delivering innovative, customer-centric solutions.
The North American insurance company faced a significant challenge in managing their ServiceNow subscriptions effectively. With numerous licenses across various applications, they lacked visibility into their actual usage versus their subscription costs. This led to inefficiencies and potential overspending. They needed a comprehensive assessment to identify unused licenses and optimize their subscription model.
Streamlined subscription management
Fujitsu stepped in with a structured approach to address the customer’s challenges. The project kicked off with a detailed discovery phase, where existing processes and technical documentation were reviewed. Fujitsu provided the customer with a comprehensive set of reports and analysis on their ServiceNow usage, highlighting areas for optimization. The solution involved several key steps. First, Fujitsu reviewed current subscriptions and usage at platform, application, and persona levels. Next, they identified gaps and validated them with stakeholders. They then provided recommendations for reclaiming unused licenses and optimizing license allocations. Finally, they set up governance to manage license utilization in the future.
Significant cost savings and improved efficiency
The outcomes of the project were substantial. The customer was able to identify several hundred unused ITSM, ITOM and SPM licenses, leading to significant cost avoidance by being able to repurpose those licenses. Fujitsu’s recommendations directly helped the customer avoid purchasing new licenses through this exercise. This project not only optimized the customer’s subscription model but also strengthened their partnership with Fujitsu, opening doors for future collaborations.
Related Customer stories
Palkeet, the Finnish Government Shared Services Centre for Finance and HR, converted from SAP ECC to SAP S/4HANA, thus improved reporting capabilities and use more efficient order-to-cash processes.
Implementing GLOVIA® OM for streamlined operations, integrated with Salesforce, results in significant improvements in operational efficiency and patient care.
Mitsubishi Electric Engineering
SAP Signavio will be shared with each department, in order to develop a system to carry out business reforms through in-depth analysis of each process based on KPIs. These activities take root as part of Mitsubishi Electric Engineering's lifecycle.
Industrial Automation Manufacturer
Intelligent Application Managed Services focus on continuous improvement through process automation, performance data analysis, proactive fault detection, and application-level monitoring.
