Technical and Maintenance Services
Benefit from our global reach and service excellence
Business processes and continuity depend on a reliable IT infrastructure. Unscheduled downtime can prove extremely costly and damaging to a company’s reputation.
Fujitsu has a proven track record in delivering technical and maintenance services for single products as well as the complete IT infrastructure on a global scale. Expert Fujitsu teams have the capability and capacity to deliver all services locally – anywhere around the world.
Why Fujitsu?
- We have invested heavily in the technology, tools, processes and skills required to deliver world-class technical and maintenance services that are ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited)-compliant and managed by a follow-the-sun global service management team.
- You have the assurance of global delivery, service and reporting capabilities.
- We can adapt the scope of our services in step with your changing business needs.
- Our Global Program Management Office is committed to ensuring that our technical and maintenance services are consistently delivered according to customer-specific SLAs – anywhere in the world.
- Our services enable cost saving, without sacrificing quality, security, resilience or business intimacy.
- Solid end-to-end service integration leads to higher customer satisfaction and lower cost levels.
- Expert Fujitsu teams have the capability and capacity to deliver all services locally – anywhere around the world.
Global onsite support
Fujitsu’s Global Program Management Office (GPMO) is an integrated global service delivery center, managing and driving global on-site support services.
Global service delivery management can be provided in over 188 countries on a 24x7 basis via our 3 hub structure covering Americas, Asia Pacific and Europe. Through the global onsite support IT system, onsite support interventions are dispatched into the local countries, where they are fulfilled by local field engineers.
Global service delivery management and governance is driven in all the phases of the contract lifecycle, in accordance with the ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited) framework, to ensure consistent global processes and delivery management. During ongoing service operations, GPMO dispatches and proactively follow-up onsite support tickets to ensure the field engineers perform the activities assigned and resolve the problems of the end user, or equipment, within the agreed SLA target. Local service delivery is accomplished through either our own Fujitsu engineers or via our qualified service partner network.
Customer stories
