Warranty Maintenance Policy

Policy - Renewal Before Warranty Expires

Prerequisite:

Term and Condition:

PO renewal maintenance is released before the warranty expires
The renewal maintenance period will continue from the end date of the current warranty
The maximum date of the maintenance period is EOSL date.
The minimum maintenance period is 6 months or the same as the date of the EOSL

Prerequisite:

Machine is not an EOSL
Machine is in normal condition
Machines must be assessment
- Customer provide log -> Free
- Remote assessment -> Free
- Onsite assessment -> Charged

Term and Condition:

The assessment report must be informed to the customer
If hardware failure is found in the assessment, the customer must first repair the damage by purchasing spare parts and service
Renewal maintenance prices exclude the assessment cost (service and spare parts)
The renewal maintenance period will continue from the end date of the current warranty
The maximum date of the maintenance period is EOSL date.
The minimum maintenance period is 6 months or the same as the date of the EOSL
If warranty absence more than 1 year, start maintenance date same as initial current period and the year follow new year.
All hardware or software related problems due to absence of maintenance contract are not FID's responsibility