Digital workplace

Fujitsu's digital workplace services are designed to transform organisational workflows. It aims to create highly engaged, digitally dexterous, and sustainable workforces. We leverage global best practice developed across decades of experience, working with leading technology partners to drive customer outcomes and enhance employee experience.

Capabilities

Cloud Transformation Services

Organizations want to have a better view of how to optimize IT spending and how to increase the quality of digital services to customers. Technical debt and shadow IT are maintaining the status quo of keeping the lights on, while the business is asking for innovation aligned to business strategies. A digital first approach accelerates your time to market and increases your real-time decision making focusing on customer value.

Consulting

We work with our customers to cocreate strategies for workplace and technology trends, such as hybrid work and Gen AI, and to overcome customer technical challenges, such as modernisation and maximising investments. We base our practice on our unique Human-Centric Design (HXD) approach based on Design Thinking, developed over 8+ years. Led by HXD experts, we offer practical solutions and transformative experiences through tailored tools and workshops.

End User Services

Empower your employees to work anywhere, on any device within a secure and evergreen digital workspace. Our comprehensive capabilities include IT support services, productivity and collaboration services, modern device management and virtual workspace services - all designed to keep your team productive and focused. Our flexible and scalable end user service capabilities support the dynamic needs of organisations.

Workplace Support

Whether at home, in the office, or on the frontline, your people need support now more than ever. Workplace Support provides tailored options to keep your teams productive wherever they work. Our flexible onsite engineer support options provide unmatched scale and reach. Equipped with advanced technologies, our engineers are dedicated to supporting your business objectives by enhancing resilience, minimising disruptions, and ensuring your people thrive.

Experience Services

With Experience as a Service, Fujitsu helps customers realign their business behind value to enhance employee productivity, improve talent attraction and retention and enable digital upskilling. Our services include Organisational Change Management, ServiceNow ITSM transformation and platform support packages, digital experience management, and SAFe Agile practice enablement.

Featured offerings

Customer Experience Centre

The Customer Experience Centre is Fujitsu’s advanced, AI-powered Service Desk solution. Leveraging an experience-centric approach, our empathetic expert support capability is designed to deliver proactive, data-driven resolutions. Powered by AI and automation, this solution aims to understand and continuously enhance the support experience.

Co-design workshops in APAC

Global challenges are accelerating the pace of many organisations’ digitalisation activities. Companies need to make their corporate structures more resilient and sustainable and want to differentiate in the market. Digital transformation enables new business models, improved customer experience, and increased employee engagement.

Insights

How new ways of working are benefitting us all

Positive change inspired by Fujitsu Work Life Shift

Read the research report on the future of hybrid work

A person and two children are joyfully dancing in a living room with a sofa, armchairs, and plants, in front of large windows.

Generative AI

A man looking at a wall that has 'AI' written on it

Employee Experience is a Driver for Change in Financial Services

When implementing workforce technology, employee experience and ensuring worker wellbeing are key considerations for financial services ICT decision-makers

Happier employees can have a positive impact on your value chain

Caro Moore, Head of Digital Workplace Portfolio APAC and Dr. Anthony Wang, Head of Healthy Living Portfolio APAC at Fujitsu, shares insights on how happier employees can have a positive impact on your value chain.

Customer stories

City of Lahti

The City of Lahti is systematically adopting AI through piloting and testing Microsoft 365 Copilot

Teijin Limited

Teijin has adopted Fujitsu’s ‘Career Development’ service—offered through Fujitsu Uvance Work Life Shift—which supports the development of talent essential for driving digital transformation. Fujitsu provides tailored consultations and practical training to help Teijin realize its long-term vision of becoming a company that supports the society of the future.

Australia Post

Australia Post now uses 8 service centre workers to support its workforce, creating meaningful social impact and driving digital inclusion.

Work Life Shift customer stories