Digital workplace

Fujitsu's digital workplace services are designed to transform organisational workflows. It aims to create highly engaged, digitally dexterous, and sustainable workforces. We leverage global best practice developed across decades of experience, working with leading technology partners to drive customer outcomes and enhance employee experience.

Capabilities

Consulting

We work with our customers to cocreate strategies for workplace and technology trends, such as hybrid work and Gen AI, and to overcome customer technical challenges, such as modernisation and maximising investments. We base our practice on our unique Human-Centric Design (HXD) approach based on Design Thinking, developed over 8+ years. Led by HXD experts, we offer practical solutions and transformative experiences through tailored tools and workshops.

End User Services

Empower your employees to work anywhere, on any device within a secure and evergreen digital workspace. Our comprehensive capabilities include IT support services, productivity and collaboration services, modern device management and virtual workspace services - all designed to keep your team productive and focused. Our flexible and scalable end user service capabilities support the dynamic needs of organisations.

Workplace Support

Whether at home, in the office, or on the frontline, your people need support now more than ever. Workplace Support provides tailored options to keep your teams productive wherever they work. Our flexible onsite engineer support options provide unmatched scale and reach. Equipped with advanced technologies, our engineers are dedicated to supporting your business objectives by enhancing resilience, minimising disruptions, and ensuring your people thrive.

Experience Services

With Experience as a Service, Fujitsu helps customers realign their business behind value to enhance employee productivity, improve talent attraction and retention and enable digital upskilling. Our services include Organisational Change Management, ServiceNow ITSM transformation and platform support packages, digital experience management, and SAFe Agile practice enablement.

Featured offerings

Modern Workplace

Our HX Modern Workplace solution uses modern management techniques to deliver an always up-to-date, secure, digital workspace. HX Modern Workplace provides your people with the autonomy to work how, when, and where they want. We make complex digital workplace solutions feel seamless with Microsoft's industry leading M365 platform.

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Customer Experience Centre

The Customer Experience Centre is Fujitsu’s advanced, AI-powered Service Desk solution. Leveraging an experience-centric approach, our empathetic expert support capability is designed to deliver proactive, data-driven resolutions. Powered by AI and automation, this solution aims to understand and continuously enhance the support experience.

Co-design workshops in APAC

Global challenges are accelerating the pace of many organisations’ digitalisation activities. Companies need to make their corporate structures more resilient and sustainable and want to differentiate in the market. Digital transformation enables new business models, improved customer experience, and increased employee engagement.

Digital Acceleration Services

Fujitsu Digital Acceleration Services (FDAS) provides a comprehensive, proven approach that empowers customers to succeed. With a holistic, multi-disciplinary strategy, FDAS supports customers through every stage of their digital transformation journey.
We offer a seamless, end-to-end catalogue of services that unites expertise across Cybersecurity, Cloud & Modern Workplace, and ServiceNow.

Insights

How new ways of working are benefitting us all

Positive change inspired by Fujitsu Work Life Shift

Read the research report on the future of hybrid work

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Generative AI

Fujitsu understands how Generative AI can be used to support transformation and has the capability to support your AI strategy.

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Employee Experience is a Driver for Change in Financial Services

When implementing workforce technology, employee experience and ensuring worker wellbeing are key considerations for financial services ICT decision-makers

Happier employees can have a positive impact on your value chain

Caro Moore, Head of Digital Workplace Portfolio APAC and Dr. Anthony Wang, Head of Healthy Living Portfolio APAC at Fujitsu, shares insights on how happier employees can have a positive impact on your value chain.

Key focus areas achieving a sustainable world

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Customer stories

Australia Post - Driving digital inclusion in First Nations Communities

Increasing economic opportunities and independence of First Nations people through greater involvement in the innovation economy.

Centrica plc - Partnering improves productivity

When working from home drove up call volumes, Fujitsu suggested a virtual assistant, Buddy, and automation through Alluvio Aternity analytics. Together they saved an average of 200 person-days a month.

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Westpac - Enabling remote productivity for 5k+ users

Westpac required a new digital workspace partner and chose Fujitsu to deliver multiple application and device services.

Mini Woolies - Supporting the potential of young Australians with disabilities

Woolworths and Fujitsu have supported the educational experiences of over 5000 young people with disabilities.

Supermarket employees having a group discussion.