Digital Front Services
Redefining IT support with AI at its core
Delivering an intelligent, always-on service desk that learns, adapts, and scales
Organisations are under pressure: support tickets keep rising, employees want same-day fixes, and AI-skills are in short supply. Yet expectations for smarter, more human support have never been higher—creating a growing gap between what IT can deliver and what employees need.
Our approach
Faster, always on support at lower cost
Available 24/7, in more than 100 languages and fully accessible through Microsoft Teams, Fujitsu’s virtual assistant Emi works seamlessly alongside human agents. Powered by advanced Large Language Models and Conversational AI, Emi understands employee needs, answers questions, provides guidance, and can resolve issues automatically using a wide range of knowledge sources—accelerating support, improving satisfaction, and reducing operational costs.
Continuously improving IT experiences that drive real business value
Drawing on decades of IT service delivery expertise, Fujitsu’s Digital Experience Experts use AI and data-driven insights from our EX analytics platforms to continuously improve digital self-service and end-to-end IT support. By optimising knowledge sources, refining conversational flows, introducing new automations, and driving digital adoption initiatives that deliver real business value, we ensure support experiences are efficient, intuitive, and aligned to employee needs—boosting satisfaction and productivity.
Global scalability & constant innovation
Leveraging Fujitsu’s global network of delivery centres, Digital Front Services scales effortlessly to meet your organisation’s evolving needs and business demands. Our ongoing investment in R&D—together with the strength of our partner ecosystem—ensures you can rapidly adopt the latest innovations without needing to maintain the specialist skills required to maximise their value.
Customer stories
Our solutions
Fujitsu Customer Experience Center
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