Fujitsu develops digital learning platform for JAL to support self-directed learning and training management

The platform delivers educational content optimized for each JAL Group employee's proficiency level and job responsibilities. Employees can easily access learning content via tablet devices and review the necessary items through training videos even after courses are completed, ensuring a culture of self-directed learning among employees. Furthermore, by digitizing and automating the management of employee training records and qualification information, the platform significantly reduces the workload of education administrators. This allows them to focus on more strategic tasks, such as redesigning educational content and developing human resource development plans.

The airport environment is constantly evolving due to the advancement of services through smart airport initiatives and the active participation of diverse talent. However, education has long been designed for uniform, in-person delivery, posing a challenge to provide more flexible learning opportunities that adapt to individual employee circumstances and changing environments. Moreover, to ensure safe and secure flights, the JAL Group has traditionally maintained rigorous management of employees’ training status. However, in light of recent work-style reforms and the anticipated decline in the future workforce, JAL decided to transition from manual processes to a more efficient digital system.

To address these challenges, Fujitsu collaborated with JAL to analyze the issues and design the operational framework for the digital learning platform. Leveraging Fujitsu's expertise gained from implementing and operating large-scale educational platforms, including those for financial institutions using Advanced Teaming Experience Service powered by UMU, the deployment process, which typically takes about three months, was completed in approximately one month.