RheinEnergie AGSuccessful ServiceNow strategy
With Fujitsu, RheinEnergie AG has brought a strategic partner on board for ServiceNow. With its consulting competence, ServiceNow expertise, and high level of personal commitment, Fujitsu was able to win both the invitation to bid as well as the respect of RheinEnergie
Challenges
In order to face the digitalized energy market from a position of greater strength, RheinEnergie needed to find a partner for the operation and strategic further development of its ServiceNow platform.
Solutions
As the managed service provider for ServiceNow, Fujitsu is responsible for the operation and management, further development, requirements management, and multi-provider integration.
Outcomes
- Strengthening the IT organization of RheinEnergie
- Modernization of the ServiceNow platform and its processes
- Increase in user acceptance and expansion into the leading platform
"Fujitsu is impressive thanks to its high level of consulting and ServiceNow expertise and the exceptional commitment of its employees."
Björn Friedrich, Head of IT Operations & Service Integration at RheinEnergie
27% increase in ServiceNow requests since Fujitsu began providing support
- Industry:Energy
- Location:Germany
- People:3000
About the customer
Based in Cologne, RheinEnergie is an energy service provider active throughout Germany. It is also well positioned for the future: In addition to energy and drinking water, the company of fers numerous energy solutions for private individuals, commerce, and industry. With sales of around five billion euros, RheinEnergie has securely positioned itself in the German energy market while still maintaining close ties to the companies and people in the Rhineland region.
