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Retail

Retailing is a frontline industry; whatever is changing the world is going to change retail too. Geopolitics, global inflation, digital vs physical commerce, AI, sustainability - all these trends are faced by retailers as they battle to drive sales and profit growth, deliver great experiences, earn shopper loyalty and act as a responsible business.

Capabilities

Managing the shopper journey in a connected world

Provide a seamless and personalised experience for your customers, across all touchpoints.

Insights

CX in retail: how to use AI to drive customer growth, workforce wellbeing, and sustainable retail

Innovation is nothing new in retail. It’s long been the unspoken currency of success in this sector, honed by the necessity to survive and progress. Read on to learn how you can harness the opportunities that come with AI technology and implement innovative, sustainable practices

Read the AI in retail blog
Person managing data in warehouse with tablet

Customer stories

A woman stands at a retail counter

Driving sustainable growth

Reitan Convenience Sweden (RCS) looks to exceed customer expectations by making sustainability convenient and convenience sustainable. By partnering with Fujitsu, they are driving out waste from the business – wasted cost, wasted time, wasted emissions.

Toridoll Holdings Co., Ltd.

Optimize shop operations and energy use through Fujitsu’s AI Demand Forecasting

United Super Markets Holdings Inc.

Rapid introduction of a “Scan & Go” smartphone app has revolutionized the customer shopping experience at United Super Markets in Japan

Retail Enquiries

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