Salesforce

Delivering Customer-Centric Digital Experiences at Every Touchpoint

To address dynamic markets and diverse customer needs, businesses must deeply understand each customer. Fujitsu uses Salesforce to integrate customer touchpoint data from sales, service, and marketing—often siloed. By centralizing this data and providing personalized experiences, Fujitsu drives true "customer-centric" business transformation.

Driving Customer-Centric Digital Transformation with Salesforce, the World's Leading CRM

Amid rapid technological evolution and diverse customer needs, businesses face complex challenges. Fujitsu resolves these challenges by implementing Salesforce. We combine Salesforce's advanced customer management with Fujitsu's extensive industry and business expertise, comprehensively supporting customers in their business transformation.

Why Fujitsu's Salesforce services

Fujitsu leverages Salesforce in its FUJITRA OneCRM project, integrating AI for global pipeline unification. As Japan's largest Salesforce user, our advanced knowledge powerfully supports customer DX.

Businessmen pointing at a whiteboard in a meeting

Fujitsu's extensive Salesforce experience across diverse industries drives exceptional customer satisfaction. As one of Japan's top partners, recognized with multiple industry awards, we demonstrate deep expertise and a strong commitment to our clients.

Fujitsu drives powerful DX across all customer touchpoints—sales, service, support, and marketing—implementing a "Customer360" strategy to achieve comprehensive customer engagement transformation.

Fujitsu Salesforce services Coverage Scope

Fujitsu’s Customer Engagement Transformation leverages Salesforce’s unified platform—integrated with MuleSoft and powered by secure Data Cloud—to enable Agentforce AI agents to transform every customer touchpoint.

Feature Solutions

Customer 360 with Salesforce

Fujitsu uses Salesforce to optimize customer contact points as a whole and maximize value across departments.

Support for Agentforce introduction and utilization

With the introduction of Salesforce's Data Cloud and Marketing Cloud, Fujitsu unlocks the power of data to help customers innovate their marketing strategies and grow their businesses.

MuleSoft construction and utilization support services

Fujitsu will use Agentforce to optimize customer service operations, reduce operator workload through automated AI responses and knowledge utilization, and contribute to improving customer satisfaction.

Feature Offerings

Customer Engagement transformation

Fujitsu combines Salesforce with industry expertise and cutting-edge technology to help customers transform their businesses across the board.

Customer stories

Fujitsu OneCRM

The Fujitsu OneCRM program is moving forward with globalization, standardization, and core value considerations, all at the same time.

Pfizer

Pfizer CentreOne’s achieved around 60% sales operation efficiency increases through process innovation and automation, and eliminated manual business processes and improved the accuracy of data capture.

Soldier On

Soldier On now has a much more accessible platform that helps match veterans with opportunities in the workplace. People can bulk upload jobs or upload immediately into the platform, giving Soldier On staff more time to focus on helping veterans find jobs rather than wading through low value tasks.