Cost effective retail and hospitality operations

Empowering the retail and hospitality workforce

The UK retail & hospitality workforce is evolving fast. Labour shortages, high staff turnover, and changing employee expectations have forced retailers to rethink how they attract, retain, and support their teams. For many, the focus is now on creating digitally enabled workplaces that balance productivity with wellbeing, empowering employees to deliver great experiences without being overwhelmed by systems, data, and manual processes.

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Ensuring more efficient Retail and Hospitality Estates

Frontline teams are expected to do more with less, managing stock, supporting customers, monitoring safety, and maintaining compliance, often across multiple systems that don’t connect. As margins tighten and operational complexity increases, many staff feel the strain of fragmented technology and constant change. Solutions like HX Workspace and ServiceNow Retail Workflows transform disconnected tools into seamless systems that work around employees. They connect information, automation, and analytics to simplify work and boost productivity. These solutions can be coupled with Energy Analytics solutions, giving organisations a singular view of where cost savings & energy efficiencies can be made.

Offerings

Energy analytics solutions

Utilise AI and ML to uncover hidden energy waste, reduce facility costs and optimise efficiency.

ServiceNow

Automates operations, task routing, and issue management for faster, more efficient processes.

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Modern Workplace Agentic

Achieve a self-managing environment. Our agentic endpoints use predictive AI to self-heal and auto-patch without disrupting your users.

Offering details

Revolutionising support with AI and automation

Shifting from traditional reactive support and maintenance models to predictive ‘Always-On’ support models powered by AI and automation – designed to monitor, detect and respond to issues before they impact the customer experience and disrupt store operations.

Evidence-based sustainability and efficiency

Transform store and site operations data into measurable outcomes using advanced modelling and predictive tools. Within Energy Management our approach has already saved 39 million KWh (equivalent to £3.9m per year).

Unified data orchestration

Our solutions eliminate data silos by connecting disparate systems. For energy management, this means orchestrating gas, electricity, and water data to identify waste and ensuring cost efficiencies going forward.

Customer stories

B&Q Limited

In preparation for introducing more sustainable energy sources to its stores, B&Q worked with Fujitsu, leveraging its expertise in sustainability initiatives and data analysis, to optimise its energy usage.

Schneider Electric

The world’s largest ServiceNow ITOM deployment provides Schneider Electric with comprehensive visibility and control, significantly reducing risk exposure, and cuts down incident resolution times from hours to minutes.

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Whitbread Group

Creating a Springboard™ to Azure Cloud - Whitbread has now successfully transitioned to a robust IT platform with transparent governance, visibility of operations, cost control and faster time to market