ServiceNow services and solutions

Transform and connect workflows across your organization.

Transform how your organization works with end-to-end ServiceNow support. Streamline processes, connect teams, and deliver better experiences with AI-enabled workflows and industry-ready solutions, designed to scale with your evolving business needs.

ServiceNow workflows that elevate every experience

Optimizing operations for speed and efficiency

Your customers, employees, and communities expect fast, reliable services. Whether you’re in retail, manufacturing, or the public sector, that pressure is growing. With industry-shaped ServiceNow expertise, you can improve efficiency, move faster, and deliver what matters.

ServiceNow solutions built for your industry

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Smarter, sustainable manufacturing

When volatility and complexity become the norm, manufacturers need the agility to respond fast. From back-office workflows to detecting and protecting OT on the factory floor, connected visibility helps you adapt quickly and maintain your competitive edge.

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Agile, connected retail

Great retail experiences depend on connected workflows across stores, fulfilment, and back-office teams. Retail Operations brings everything together so employees can work smoothly, issues are resolved faster, and customers enjoy consistent, memorable service every time.

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Modern citizen experiences

Serving communities means managing growing demand with limited time and resources. Connected ServiceNow workflows help you simplify processes, improve response times, and deliver smoother, more accessible services for citizens and the teams who support them.

Advise

Let's plan your journey together. Our assessments range from executive strategy to platform optimization, including: license maximization, demand & governance, technical debt reduction plans, CMDB & CSDM, ITxM, SecOps, HR, OTxM, CSM, CRM, and OCM.

Design

Our master architects will design a solution that works for your organization, built on ServiceNow best practices, whether that's in IT, CRM, HR, Risk & Security, App Development or Finance & Supply Chain. Leverage our custom demos, proof of value or concept services, and AI use case workshops to make sure your investment will deliver the impact you need.

Implement

We'll work in partnership with you, ensuring your implementation delivers against your organization's objectives. Whether it's a simple platform roll-out or a migration from a legacy platform with complex integrations, we leverage our proprietary delivery methodologies including launchpads to help you achieve a faster time to value.

Managed services and support

Keep your platform optimized with our scalable managed services offering, tailored to your needs and industry environment. Our expert benefits from unlimited ServiceNow training as part of an enterprise training agreement, so you can trust your platform is in safe hands.

License reseller

Reduce procurement complexity by combining your license and service agreements. Our focus on customer advocacy and fair pricing means we make purchasing licenses simple, clear, and transparent.

Customer stories

Goodstart Early Learning Ltd

As part of its commitment to creating a safer environment for children and staff, Goodstart embarked on a major digital transformation, starting with ServiceNow’s Health & Safety Incident Management solution. More than 600 facilities have been enabled, also a proactive safety culture was fostered.

Squadron Energy

Squadron Energy required an accelerated transition and Fujitsu successfully implemented ServiceNow, Cloud Services for Azure and Microsoft 365 Desktop Support within a condensed timeframe, demonstrating ability to deliver quality outcomes while working at pace.

Australian Public Transport Operator

An Australian-based, public transport operator worked with Microsoft and Fujitsu Data & AI to leverage Fujitsu’s Lakehouse Accelerator to create an Azure Modern Data Platform. This provided insights that improves passenger experience, network performance and road safety.

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