Fujitsu LimitedDeploying ServiceNow via Design Thinking
With its legacy system no longer fit for purpose, Fujitsu needed a modern, adaptable system. It selected ServiceNow to meet its current requirements and scale to future needs. Taking a Design Thinking approach, the new system provides a user-friendly experience for 120,000 Fujitsu employees globally.
Challenges
Fujitsu needed to overhaul its aging in-house approvals system. Workflow changes meant the company was relying on manual shadow processes. It also lacked global standardization.
Solutions
Taking a Design Thinking approach, all users’ perspectives were heard and six axis points were identified. Fujitsu successfully built a new user-friendly global approvals system on the ServiceNow platform.
Outcomes
- Reduced approval times by 30%
- Cut lost time for 120,000 Fujitsu personnel worldwide
- Opened the door to overseas outsourcing at lower-cost locations
"We intend to move all Fujitsu business systems and processes onto ServiceNow. We are determined to supply everyone in our business operations with more positive and satisfying experiences."
Tsutomu Takahashi, Senior Director of the Enterprise Services Department of the Digital System Platform Unit, Fujitsu
30%
faster approval times
120,000
employees benefited
- Industry:IT
- Location:Tokyo, Japan
- Customer's website
About the customer
Fujitsu is the leading Japanese global information and communication technology company, offering a wide range of technology products, solutions and services. It builds new possibilities by connecting people, technology and ideas, creating a more sustainable world where anyone can advance their dreams.
