Join us at ServiceNow knowledge 2026

Autonomous by Design.
Proven in Industry.
Delivered at Scale

May 5-7, 2026
The Venetian, Las Vegas
Booth #3405

Where You and AI Get to Work — With ServiceNow’s Most Awarded Partner

As a proud sponsor of ServiceNow Knowledge, Fujitsu invites you to experience how AI is driving real business outcomes. Through our Autonomous by Design approach, we combine the power of the Now Platform® with deep industry expertise to deliver proven solutions at scale, helping organizations turn AI into autonomous enterprise performance. Recognized as ServiceNow’s most awarded partner, including five Partner Awards in 2026, we bring innovation you can trust.

Autonomous by Design. Proven in Industry. Delivered at Scale.

From retail, where we run mission-critical environments globally, to Continuous Enterprise Advantage (CASE) that protects and maximizes ServiceNow investments, to Autonomous IT powering intelligent, orchestrated enterprise performance, Fujitsu helps organizations scale AI with confidence.

Join our customer sessions, meet us at the booth to explore our latest innovations, or book time with our experts to see how we can accelerate your transformation. Visit us at booth #3405

Innovation at scale showcase

Autonomous by Design

Autonomous IT connects platforms, data, and workflows into intelligent enterprise performance. Powered by ServiceNow AI agents and orchestration, Fujitsu integrates cloud, infrastructure, and applications across the enterprise. Combining hyperscaler expertise, AI platforms, and operational delivery, we transform automation into autonomous decision-making that drives resilient, scalable, business-aligned operations.

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CASE — Delivered at Scale

Many organisations already run ServiceNow. The challenge is sustaining value. Fujitsu CASE, combined with ServiceNow Impact, provides an operating model that aligns strategy, governance, adoption, and operations. Organisations continuously optimise automation and performance, achieving stronger adoption, faster decisions, reduced operational costs, and measurable ROI through ongoing value management.

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Proven in Industry

Retail is in our DNA. For decades, Fujitsu has operated mission-critical retail environments at global scale.
Combining deep operational expertise, ServiceNow AI workflows, GK store platforms, and Fujitsu Spatial Robotics, we connect store operations with enterprise systems—turning real-time signals into autonomous actions that modernize retail estates and improve measurable margin performance.

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CASE - Your ServiceNow Pit Crew

Think of CASE as your dedicated ServiceNow pit crew. Always on, always ready and focused on performance. While your business drives the vision, CASE partners with you on both strategy and execution, helping shape your roadmap while keeping your platform running at it's peak. We tune performance, resolve issues quickly and continuously optimise for what’s next. From proactive improvement and strategic guidance, we bring the right skills at the right time to keep momentum high with maximum value. With CASE, you’re not just maintaining your platform, you’re accelerating outcomes.

Don’t miss out on our knowledge-packed speaking sessions

Modernise Safety: Australia’s Largest Bank Cuts Incident Reporting Time by 35 Percent

Tuesday, May 5 Time: 12:00 PM - 12:30 PM

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Speakers:
Farah Shamim
Principal Consultant Fujitsu

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Saraa Chalak
Product Owner - HR ServiceNow Commonwealth Bank Of Australia

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66 Percent Less Emails, 99 Percent Faster Fulfilment: Inside Resideo’s Agentless Desk

Tuesday, May 5 Time: 1:30 PM - 1:45 PM

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Speakers:
Patrick Girtz
Global IT Service Delivery & Workplace Operations - Resideo Technologies

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CX/EX Innovation Through Omnichannel Integration: NTT DOCOMO’s Challenge

Tuesday, May 5
Time: 3:00 PM - 3:30 PM PDT

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Speakers:
Takeyasu Nishimoto
Assistant Manager - NTT DOCOMO ,INC.

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Speakers:
Rina Okubo
IT Architect - NTT DOCOMO ,INC

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Aligning Enterprise Transformation: Scaling Intentionally, Not Reactively

Wednesday, May 6
Time: 12:30 PM - 1:00 PM

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Speakers:
Jimmie Price
IT Project Manager - Westlake

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Speakers:
Tej Hemantharaj
Director - Technology, Innovation & AI – Fujitsu

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Fujitsu’s AI-Driven Challenge to Transform the Next-Generation Service Desk

Wednesday, May 6
Time: 1:30 PM - 2:00 PM

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Speakers:
Haruka Wakamatsu
Manager -Fujitsu

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Speakers:
Sayaka Ichinohe
Developer - Fujitsu Ltd

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Zero-Touch Threat Response: How AI Agents in ServiceNow Redefine Cyber Defense

Wednesday, May 6
Time: 3:30 PM - 4:00 PM

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Speakers:
Arkadyuti Majumder
Sr. Solution Architect- Fujitsu

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Speakers:
Nayan Mahato
Senior Solution Architect – Fujitsu

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Sushi Samba evening reception

Sign up and secure your space at our customer reception for an unforgettable evening of networking and gourmet flavors at Sushi Samba. Indulge in a unique fusion of Japanese, Brazilian, and Peruvian canapés and drinks while connecting with industry peers in one of Vegas’ most iconic venues.

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The most awarded partner in 2026

Meet and talk to our experts, join our sessions, and experience our technologies.

We can’t wait to see you at ServiceNow Knowledge. Booth #3405

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