ServiceNow

Accelerating enterprise transformation with AI-powered workflows, industry expertise, and global delivery — helping organisations unlock value faster and run smarter.

Organisations today need AI-driven solutions built for their industry and designed around the people they serve. With decades of AI innovation and deep sector expertise, Fujitsu and ServiceNow combine powerful AI, automation, and global delivery to modernise operations, reduce complexity, and unlock measurable value across the enterprise.

Fujitsu + ServiceNow: Unlocking Platform Value

Fujitsu and ServiceNow drive AI-led enterprise transformation through CASE advisory and co-innovation. We help organisations embed agentic AI, accelerate outcomes, and unlock maximum platform value—delivering rapid innovation and measurable ROI, with clients reporting an average in excess of 250% realised value.Through this transformation, customers can look forward to a future where they not only optimize their business but also continuously create new growth opportunities.

Read the Maximise ServiceNow Value

How Fujitsu delivers faster, smarter transformation with ServiceNow

We design around the outcomes your business needs — not the technology.

With deep industry expertise and proven playbooks across Retail, Financial Services, Public Sector and more, we co-create solutions that deliver measurable value from day one.

Global Scale & AI-Powered Delivery

One of the world’s largest ServiceNow practices — unified, certified, and AI-driven.
Our global teams deliver consistently high-quality implementations, combining ServiceNow excellence with Fujitsu’s AI, automation, and data capabilities to modernise and scale enterprise operations.

Proven in Our Own Business (Client Zero)

We run Fujitsu on ServiceNow — so you benefit from what we’ve already mastered.
Our internal transformation provides real-world, battle-tested best practices that accelerate time-to-value, reduce risk, and maximise your return on the ServiceNow investment.

Fujitsu's ServiceNow Coverage Scope

Fujitsu is a global ServiceNow partner helping organisations solve real industry challenges and achieve measurable outcomes across customer, employee, technology, and operational excellence.
Combining deep industry expertise with end-to-end ServiceNow capability, we support customers from strategy through delivery and optimisation — integrating AI, governance, and change to ensure platforms are adopted, scaled, and deliver lasting business impact.

Feature Offerings

Maximise ServiceNow Value

This is an advisory service that analyzes the current situation and promotes business improvement for customers using ServiceNow. We offer not only proposals but also support for implementation.

Customer stories

AEMO - Optimizing operations with ServiceNow for a sustainable energy landscape

Australian Energy Market Operator(AEMO)
50% decrease of average time to deliver customer services

Schneider Electric

The world’s largest ServiceNow ITOM deployment provides Schneider Electric with comprehensive visibility and control, significantly reducing risk exposure, and cuts down incident resolution times from hours to minutes.

Illustration featuring Schlumberger and major oil and gas companies

Auckland Transport

Fujitsu partnered with Auckland Transport to digitize manual processes using ServiceNow, leading to a 20% cost reduction in processing applications and a more seamless customer experience.

News

Fujitsu won 8 awards across 7 categories at the ServiceNow Partner Awards 2025.