Unify data and AI‑powered engagement to deliver seamless, real‑time customer experiences

Customer Relationship Management (CRM)

Deliver smarter customer engagement

Customers expect connected, intelligent, real‑time experiences across every touchpoint. At the same time, organizations face shrinking workforces, rising operational complexity, and increasing pressure to deliver more value with fewer resources. A modern CRM strategy must unify data, streamline processes, and enable AI‑powered engagement across the entire customer journey.

Offering

Customer Engagement transformation

Fujitsu combines Salesforce with industry expertise and cutting-edge technology to help customers transform their businesses across the board.

Competencies

Rapid time-to‑value through iterative design and co‑creation

Start with rapid process-improvement workshops that identify inefficiencies and deliver immediate operational wins before designing the full solution.

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Measurable business outcomes

Our solutions contribute to significantly cut proposal cycles, enabling faster responses, higher win rates and unifies order management. This supports millions of loyal users, rapid product launches and onmichannel growth.

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Customer stories

Pfizer

Pfizer CentreOne’s achieved around 60% sales operation efficiency increases through process innovation and automation, and eliminated manual business processes and improved the accuracy of data capture.

e.l.f. Beauty

GLOVIA OM saved significant time and cost in training and resources, and will be integrated with wholesale customers to control all orders across the e.l.f. business.

Fujitsu OneCRM

The Fujitsu OneCRM program is moving forward with globalization, standardization, and core value considerations, all at the same time.

Related services

Enterprise Resource Planning (ERP)

Fujitsu’s ERP solutions unify finance, HR, supply chain, procurement, and customer operations into a real‑time, integrated core.

Business people discussing in an office, looking at monitors displaying various graphs

Communication & Collaboration

Collaboration ensures visibility, clear roles, and streamlined workflows by combining planning, task management, and communication.

Diverse business team working collaboratively and smiling

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